Welcome to the Leupold Store FAQ page. Here you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our adventure specialists are always ready to assist at [email protected].

About Leupold Store

Who is Leupold Store’s target customer?
Our products are designed for outdoor enthusiasts including hunters, campers, anglers, and shooting sports competitors. We cater to adventurers who demand rugged reliability and precision in their gear, whether they’re preparing for a wilderness expedition or a competitive event.
What is Leupold Store’s brand style?
We embody an authentic outdoor experience with a focus on tactical precision. Our store combines the urgency of last-minute hunting trip preparation with the meticulous care of professional gear inspection. From our discreet outdoor-branded packaging to our Washington-based team’s personal oversight, every detail reflects our outdoor expertise.

Products

What types of products do you offer?
Our product range includes:
  • Camp cooking equipment
  • Camping gear
  • Fishing supplies
  • Hunting clothing
  • Knives & accessories
  • Optics (scopes, binoculars, etc.)
  • Shooting equipment
All products are selected for their field-ready durability and performance.
How do you ensure product quality?
Every item undergoes a 1-2 day quality inspection by our outdoor-savvy staff before shipping. Tactical items receive protective casing, while clothing is vacuum-sealed to ensure it arrives in perfect condition for your adventures.

Shipping & Delivery

Where do you ship?
We ship globally to most regions (excluding select Asian and remote areas). Our Washington-based team personally oversees every international shipment, combining global reach with local outdoor expertise.
What are my shipping options?
We offer two expedition-ready shipping methods:
  1. Standard Expedition Shipping ($12.95 flat rate)
    • Carriers: DHL or FedEx
    • Delivery Time: 10-15 days after dispatch
    • Ideal for time-sensitive orders with tracking updates
  2. Free Wilderness Shipping (orders over $50)
    • Carrier: EMS
    • Delivery Time: 15-25 days after dispatch
    • Perfect for bulk camping gear or seasonal preparations
All packages leave our Washington facility daily at 3pm PST.
How can I track my order?
You’ll receive a detailed tracking email once your gear hits the trail. For international shipments, we include customs-friendly documentation to help navigate border crossings smoothly.

Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely to protect your expedition funds.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date if any gear doesn’t meet your field requirements. Simply contact our adventure specialists at [email protected] to initiate the process. We treat returns with the same urgency as we do shipments – because we know your next adventure can’t wait.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service to ensure your return reaches our Washington facility safely.

Contact Us

How can I contact Leupold Store?
Our Washington-based experts are available at: Whether you have questions about shipping your next gear haul or need advice on product selection, we’re here to help prepare you for your next wilderness expedition.

“We treat every shipment with the urgency of a last-minute hunting trip preparation—because we know your adventures can’t wait.” – The Leupold Store Logistics Team