At Leupold Store, we stand behind our field-tested gear with the same confidence we place in our optics during critical moments. If your equipment doesn’t meet your expedition standards, our straightforward return process ensures you’re back on track quickly.
Our Return Policy
We accept returns of most unused, unopened items in original packaging within 15 days of delivery. For your safety and ours, certain items cannot be returned (see restrictions below).
Field Notes:
- All returns require a Return Authorization Number (RA#)
- Original shipping fees are non-refundable
- Customers are responsible for return shipping costs
- Exchanges are subject to product availability
Step-by-Step Return Process
1. Initiate Your Return
Contact our expedition support team within 15 days of receiving your order:
- Email: [email protected]
- Subject line: “Return Request: [Your Order #]”
Include the following details in your email (or use our template below):
- Order number
- Product name and quantity
- Reason for return
- Whether you prefer refund or exchange
Return Request Template:
Subject: Return Request: [Order #12345]
Dear Leupold Store Team,
I would like to initiate a return for my recent order (#12345). Below are the details:
– Product: [Product Name, e.g., “Mark 5HD Rifle Scope 5-25x56mm”] – Quantity: [1] – Reason: [Product didn’t meet expectations/Incorrect item received/etc.] – Preference: [Refund/Exchange for (specific product if applicable)]
Please provide return instructions and your RA# at your earliest convenience.
Best regards,
[Your Full Name] [Your Contact Information]
2. Receive Your RA# & Instructions
Within 2 business days, our team will email you:
- Return Authorization Number (RA#)
- Return shipping address
- Special instructions if applicable
3. Pack & Ship Your Return
Prepare your return package with care:
- Include all original packaging and accessories
- Securely pack items to prevent damage
- Write the RA# clearly on the outside of the package
- We recommend using a trackable shipping service
4. Refund Processing
Once we receive and inspect your return:
- Refunds are processed within 5 business days
- Original payment method will be credited
- You’ll receive email confirmation when complete
Exchange Process
For exchanges:
- Follow the same initiation process as returns
- Specify the desired replacement item
- We’ll ship the new item once we receive your return
- Price differences will be charged/refunded as needed
Refund Timelines & Methods
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-7 business days after processing | Original payment card |
| PayPal | 3-5 business days after processing | Original PayPal account |
Non-Returnable Expedition Gear
For safety and hygiene reasons, we cannot accept returns of:
- Optics that show signs of mounting or use (scratches, ring marks)
- Hunting Clothing with removed tags or signs of wear
- Knives & Accessories that have been sharpened or used
- Any item not in its original condition
Damaged or Incorrect Items?
If you receive a damaged item or incorrect product, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or return at no cost to you.
Contact Our Expedition Support
For questions about returns or exchanges:
Email: [email protected]
Mail: Leupold Store, 4788 Bluff Street, Washington, US 20004
We handle your returns with the same precision we apply to crafting our optics – efficiently, reliably, and with your complete satisfaction in mind.