At Leupold Store, we understand that reliable gear is the foundation of every successful outdoor adventure. Whether you’re tracking game in the backcountry or setting up camp under the stars, our shipping and return policies are designed with the same precision and reliability as our field-tested optics.
Shipping Information
Order Processing & Delivery Timelines
Order Processing: 1-2 business days
Shipping Methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)
Note: Delivery times exclude customs clearance in international shipments. Asia and certain remote regions excluded.
Our Return Policy
We stand behind our gear with the same confidence we place in our optics during critical moments. If your equipment doesn’t meet expedition standards, our straightforward return process will get you back on track.
Key Return Details
- Return Window: 15 days from delivery date
- Condition: Unused, unopened in original packaging
- Original Shipping: Non-refundable
- Return Shipping: Customer responsibility
Step-by-Step Return Process
1. Initiate Your Return
Contact our expedition support team within 15 days:
- Email: [email protected]
- Subject: “Return Request: [Your Order #]”
Return Request Template
Subject: Return Request: [Order #12345]
Dear Leupold Store Team,
I would like to initiate a return for my recent order (#12345). Below are the details:
- Product: [Product Name]
- Quantity: [1]
- Reason: [Product didn’t meet expectations/Incorrect item/etc.]
- Preference: [Refund/Exchange for (specific product if applicable)]
Please provide return instructions and your RA# at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
2. Receive Your RA# & Instructions
Within 2 business days, you’ll receive:
- Return Authorization Number (RA#)
- Return shipping address
- Special instructions if applicable
3. Pack & Ship Your Return
Prepare your package with care:
- Include all original packaging and accessories
- Securely pack items to prevent damage
- Write the RA# clearly on the outside
- We recommend using a trackable shipping service
4. Refund Processing
Once received and inspected:
- Refunds processed within 5 business days
- Original payment method credited
- Email confirmation sent upon completion
Exchange Process
For exchanges:
- Follow the same initiation process
- Specify desired replacement item
- New item ships after return receipt
- Price differences charged/refunded as needed
Refund Timelines & Methods
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-7 business days after processing | Original payment card |
| PayPal | 3-5 business days after processing | Original PayPal account |
Non-Returnable Expedition Gear
For safety and hygiene reasons, we cannot accept returns of:
- Optics showing signs of mounting or use (scratches, ring marks)
- Hunting Clothing with removed tags or signs of wear
- Knives & Accessories that have been sharpened or used
- Any item not in its original condition
Damaged or Incorrect Items?
Contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or return at no cost to you.
Expedition Support
For questions about returns or exchanges:
Email: [email protected]
Mail: Leupold Store, 4788 Bluff Street, Washington, US 20004
We handle your returns with the same precision we apply to crafting our optics – efficiently, reliably, and with your complete satisfaction in mind.